Privacy Policy

1. Overview & Scope

RagnextLabs LLC ("RagNext", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website (ragnext.com), use RagNext Studio desktop software, or purchase an AI Pro subscription.

By using our website, software, or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We only collect the minimal information necessary to deliver our software, validate licenses, and support our users:

• Account & Purchase Information: When you purchase RagNext AI Pro, our Merchant of Record handles payment processing. We receive your order confirmation, customer email address, and generated license key to manage activation and device limits.
• License Validation & Device Telemetry: When activating RagNext Studio, the software transmits a hashed, non-reversible device fingerprint, current app version, and license key to verify active subscription status and enable the 14-day offline grace period.
• Website Analytics & Cookies: We may use privacy-respecting, aggregated analytics to understand website visitor traffic, page views, and download counts. We do not use intrusive tracking cookies or sell your browsing activity.

3. AI Services & Your Game Content Privacy

We strongly believe in creator rights and data privacy:

4. Payment Processing via Merchant of Record

All commercial transactions, payments, currency conversions, and global tax compliance (including US Sales Tax, EU VAT, and GST) are processed securely through our authorized Merchant of Record (Creem / Lemon Squeezy).

RagnextLabs LLC does not store, process, or have access to your raw credit card numbers or sensitive banking details. Payment data is governed by the Merchant of Record's PCI-DSS compliant security standards.

5. How We Use Your Information

We use the collected information solely for:

• Providing, maintaining, and updating RagNext Studio desktop software.
• Validating software licenses and multi-machine activation allowances.
• Sending essential transaction receipts, license keys, and critical software update notifications.
• Responding to customer support requests and bug reports.

6. Data Retention & Security

We implement industry-standard encryption protocols (HTTPS/TLS) for all data in transit. License activation tokens and device identifiers are stored securely and retained only for as long as your subscription is active or as required by applicable legal and accounting obligations.

7. Your Rights (GDPR & CCPA Compliance)

Depending on your jurisdiction, you have the right to access, rectify, export, or request deletion of your personal information. You may also request cancellation of your subscription at any time through our customer billing portal.

To exercise any of these rights, please contact us at our legal and support address below.